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Terms & Conditions 


These Terms and Conditions (“Agreement”) govern the use of services provided by PardonPro ("we", "us", or "our") to you, the client ("you" or "Client"). By engaging our services, you agree to be bound by this Agreement.

1. Client Responsibilities

You agree to:

  • Provide accurate, complete, and up-to-date information

  • Submit required documents in a timely manner

  • Cooperate fully throughout the application process

Failure to do so may result in delays, denial of your application, or termination of services without refund.

2. Authorization and Representation

By signing our authorization forms, you:

  • Appoint PardonPro as your authorized representative

  • Permit us to communicate with government agencies on your behalf

  • Acknowledge that we act based on the information you provide

3. Services and Processing Times

We assist with:

  • Record Suspensions (Pardons)

  • U.S. Entry Waivers

  • Criminal Rehabilitation Applications

Processing times are estimates only and depend on third-party government agencies. Delays are outside our control.

4. Fees and Payments

  • Fees are outlined in your service agreement or retainer

  • Payments must be made as agreed

  • Files may become inactive if payments are not received

Dormancy Policy:

  • No communication or payment for 60 days → file may be closed

  • After 4 months inactivity → $350 reactivation fee

  • After 6 months → services may be terminated

5. Refund Policy

  • Refund requests must be submitted within 3 business days of initial payment

  • Approved refunds are subject to a $350 administrative fee

  • No refunds after 3 business days

6. Additional Fees

Additional fees may apply, including:

  • Late payment fee: $250

  • Missed fingerprint appointment: $95

  • New charges during application: additional service fees

7. File Management

  • Files inactive for extended periods may be securely destroyed

  • You are responsible for providing requested documentation

  • Reopening closed files may require additional fees

8. Limitation of Liability

PardonPro:

  • Does not guarantee approval of any application

  • Is not responsible for delays caused by government agencies

  • Is not liable for indirect or consequential damages

Maximum liability is limited to the fees paid for services.

9. No Legal Advice

PardonPro provides application assistance services only and does not act as a law firm unless explicitly stated. Information provided should not be considered legal advice.

10. Governing Law

This Agreement is governed by the laws of Alberta, Canada.

11. Dispute Resolution

Any disputes shall be resolved through binding arbitration in Edmonton, Alberta, in accordance with applicable arbitration rules.

12. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of services constitutes acceptance of the updated Terms.

13. Contact Information

PardonPro

#200, 6005 Gateway Blvd NW

Edmonton, Alberta, Canada

Email: info@pardonpro.com